As of late, Samsung has run into a variety of issues with some of its products, including smartphones and now washing machines.
Most recently, the company issued a recall for approximately 2.8 million top load washing machines. This was due to numerous reports (more than 700) with regard to excessive vibration.
In addition to the vibration causing the lid to become detached, others have stated that their washing machine has exploded.
As a result of the recall, Samsung is offering consumers replacements, refunds, or repairs.
The Consumer Product Safety Commission is serious about taking care of the problem, noting the following:
“The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.”
While this doesn’t appear to be the biggest issue, it’s important to note that several consumers have already reported injury, including an injured shoulder and a broken jaw.
According to Samsung, the issue typically comes into play when bulky or water resistant items are washed on a high-speed cycle.
Anyone who owns one of these machines is urged to take caution. The company, along with the Consumer Product Safety Commission, has said that using the delicate cycle can help prevent excessive shaking.
It’s easy to purchase a washing machine and assume that it will work as planned. However, as this story shows, this is not always the case.
Anytime you purchase a consumer product you need to realize that something could go wrong. If you’re injured as a result, don’t hesitate to learn more about the action you can take, including your legal rights.
Source: NPR, “Samsung Recalls 2.8 Million Top-Load Washing Machines,” Alina Selyukh, Nov. 04, 2016